Sales Terms, Conditions, & Information

Returns

Items purchased on our website may be returned for refund or exchange within 7 days of receipt. Items must be in new, unused condition with all original boxes and packaging intact. Shipping charges are not refundable and the customer is also responsible for shipping the item back to us.

Unless incorrect or defective, fasteners may not be returned. In addition, special order items may not be returned.

Before sending any items back, we require that you call our office at 800-255-7209 (or 973-564-9500) during our normal business hours of 7:30 a.m. to 5:00 p.m. eastern time Monday through Friday to obtain a return authorization number.

We reserve the right to limit quantities of any item. In addition, prices on our website are subject to change without prior notice.

Shipping

For all web sales, we ship with UPS only. However, for larger orders of fasteners, it may be more economical by common carrier truck. Please call our office and we can advise you of freight costs.

Sales Tax

We collect sales tax on all orders shipped to New Jersey, Pennsylvania, and New York. Tax exempt customers in these states should call our office directly at 800-255-7209 during business hours to place their orders or for customer assistance.

Sales Recommendations

We encourage our customers to call our office at 800-255-7209 for sales advice. We have personnel who have many years of experience and can advise you as to the best tool and fastener for your job or particular application.

Not sure what fastener your tool accepts? Please call us with the make and model number of the tool, or if you have an old box of fasteners and can tell us what is on the label, we most likely will be able to help.

Repair Service

Our award winning service department will repair just about anything that we sell. In 2008, we were awarded “Best Pneumatic Tool Service Department” by Max USA. Please call us with any questions you may have about service or spare parts.

Privacy and Security

Except for companies that we use for payment services, such as Paypal and Authorize.net, we do not share your information with anyone. Any information we collect is for our use only.

To access or correct any information that we collect from you, please call us at 800-255-7209 (or 973-564-9500), send us an e-mail, or send us a letter at:

Metropolitan Staple Corp.
11 Brown Ave.
Springfield, NJ 07081

To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.